FAQ

The followings are Frequently Asked Questions (FAQ) in NONSENSE. Click on the ± to expand and see the answer accordingly. Please be noted all the transactions and activities in our website are bound to our Privacy Policy and Terms & Conditions.

Who is NONSENSE?

NONSENSE, is a merchandise website for KawahBuku.com, an online bookstore which are focusing on creating and selling all kind of related merchandises such tees, gifts, sketchbook, etc. More about us here, OUR STORY.

How do I proceed through the checkout process?

Once you have finished adding items to your Shopping Cart, simply click the “Checkout” button on the Shopping Bag page and we will guide you through the checkout process. Read more here, SHOPPING GUIDE

Can you ship your products anywhere?

YES and NO! Yes, to everywhere in Malaysia, Singapore and Brunei. No to any other countries for this moment. However, for Singapore and Brunei cases, we are not responsible for additional charges you may incur because of international duties. Read more here, SHIPPING & DELIVERY

What methods of payment do you accept?

We accept all major Malaysia credit card brands. We deploy Billplz as our main payment gateway. You can reach them through this email: team@billplz.com. We also have the Paypal checkout option. Read more here, SHOPPING GUIDE.

How do I cancel an order or return an item?

E-mail us at merchandise@kawahbuku.com, letting us know that you will be returning an item. Then, ship the item with your receipt to our office at 11A, Jalan Jernang Jaya 1, Kampung Teras Jernang, 43650, Bandar Baru Bangi, Selangor, Malaysia. Please include in this shipment your personal information that you used to make the order. Our policy typically is that, for domestic returns, you as the customer will pay for shipping back to us, but we’ll refund the cost of shipping that we originally charged you. This is to help streamline the process and avoid having to exchange money for refunding items. For more details and info regarding in store returns, see our HOW TO RETURN.

How do I apply a promotional code to my order?

At the bottom of the first checkout page, there will be a section labeled “Promotion Code.” Enter your code there, and you will see the change this made to your order reflected on the next page. Terms & Conditions applied. 

How safe is my personal information?

Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the checkout process. For more information on how we secure and use your information, please consult our PRIVACY POLICY.